Refund & Cancellation Policy

This policy explains how subscription cancellations and refunds work for Metro Novel, operated by MetroJournal Online LLP. Please read it together with our Terms of Use.

1. Free preview before you pay

The first three (3) chapters of every novel are free. We encourage you to read the free chapters to decide whether a subscription is right for you before purchasing.

2. Cancelling your subscription

• If you subscribed in the iOS app, your subscription is billed by Apple. Cancel it by turning off auto-renewal in your Apple ID Account Settings — we cannot cancel or refund an App Store purchase on your behalf.
• If you subscribed on our website or in the Android app, you can cancel at any time from your account settings.
• Cancellation stops future automatic renewals. You will continue to have access to paid content until the end of your current paid billing period.
• We do not automatically provide partial refunds for the unused part of a billing period.

3. Refunds

Because subscriptions provide immediate access to digital content, fees are generally non-refundable once a billing period has started. However, we will review refund requests and may issue a refund in cases such as:

• a duplicate or accidental charge;
• being charged after a valid cancellation;
• a verified technical failure on our side that prevented you from accessing the content you paid for and that we were unable to resolve.

4. How to request a refund

Email support@metronovels.com within 7 days of the charge, from your registered email address, including your account email, the transaction/payment ID, and the reason for the request. We aim to respond within 3 business days.

5. How approved refunds are processed

Purchases made in the iOS app are sold by Apple, and refunds for them are handled solely by Apple under Apple’s policies. Request one at reportaproblem.apple.com; sections 3 and 4 above do not apply to those purchases.

For purchases made on our website or in the Android app, approved refunds are made to your original payment method through our payment processor, Razorpay. Once approved, refunds typically reach your account within 5–7 business days, depending on your bank or card issuer.

6. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest version.

7. Contact

For any billing or refund question, contact us at support@metronovels.com or via our Contact page.